Política de frete

Delivery and Shipping Policy 

  1. After your payment of the order is completed, we will arrange packing and send the package within 3-5 workdays.
  2. Express Shipping (3–5 working days): Rates vary based on order total.
  3. Standard Shipping (7–12 working days): Free on orders over $49.99, $6.99 otherwise.
  4. International Shipping (10–15 working days): Free on orders over $49.99, $6.99 otherwise

    *Please note that these are estimated delivery times only, therefore SINOPHANT is not guaranteeing delivery dates.
  • Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
  • Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 
  • Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
  • There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability.

International Shipping Restriction

Currently we do not ship to the following countries:

  • Faroe Islands
  • Cayman Islands
  • US Virgin Islands
  • Northern Mariana Islands
  • British Virgin Islands
  • Turks and Caicos Islands
  • Solomon Islands
  • Falkland Islands
  • Marshall Islands
  • Reunion
  • Bouvet Islands
  • Christmas Islands
  • Cocos (Keeling) Islands
  • Cook Islands
  • Heard Island and McDonald Islands
  • Norfolk Island
  • Sint Maarten
  • South Georgia and the South Sandwich Islands
  • United Arab Emirates
  • Israel
  • Iraq
  • Canary Islands
  • Saudi Arabia
  • South Africa

Order Tracking

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. 

You can track your order here.

Tips:
1. Shipping Region We only ship orders to the United States mainland at present. We do not support shipping to Alaska, Hawaii, Puerto Rico and other overseas territories.
2. Order Processing Time All orders will be processed and shipped out within 1–3 business days after payment confirmation. Orders placed on weekends or US public holidays will be shipped on the next working day. We do not support expedited rush processing for orders.
3. Delivery delays may occur due to weather, peak shopping seasons, or carrier logistics issues, which are out of our control. 
4. Tracking Information Once your package is dispatched, a shipping tracking number will be sent to your registered email. You can track your real-time delivery status via the tracking link. 
5. Undeliverable & Returned Packages If the package is returned to us due to an incorrect address, recipient refusal, or missed delivery without pickup, the customer will be responsible for the reshipping cost. We will only reship after receiving your supplementary shipping payment. 
6. Shipping Exclusions Free shipping discounts cannot be used in conjunction with other storewide coupon codes for clearance items.